We are always at your service... You are trying to purchase a valuable jewelry.
Your confidence in our company is important to us and not just your credit card numbers. If you feel you need to know more about an item, a customer service representative will be very happy to assist you via email or phone. Our office hours are from Monday to Friday 9:00 a.m. to 6:00 p.m. pacific standard time.
Payment Options
You may pay the most convenient way you want. Choose from several payment methods.
100% MONEY BACK GUARANTEE
At Bacci Fine Jewelry, we want each customer to be pleased with their purchase. If for any reason you are not completely satisfied, you may return the item and make sure that the item is in its original saleable condition, including all necessary paper works (Certificates, appraisal) associated with the purchase, postmarked and or traceable within 72 hours upon receipt.
Please call 877-622-0000 for a return authorization code and further proper procedures.
Only the cost of the item will be refunded. Shipping, handling and insurance charges are
NON-REFUNDABLE.
Made to order or custom made diamond jewelry is non refundable and considers all sales FINAL.
Merchandise will be inspected prior to issuance of a refund. Any unauthorized and or non-insured returns will be mailed back to sender. Customer is responsible for the shipping and insurance charges for the return. Bacci Fine Jewelry is NOT RESPONSIBLE for duties and taxes for returns of international customers. Please keep this in mind prior to purchase. Refund will be issued in the original manner of payment received.
LIFETIME WARRANTY ON TREATMENT OF CLARITY ENHANCED DIAMONDS
Clarity enhanced diamond treatment is permanent under normal wear and tear conditions. If for any reason the enhancement process is reversed, the stone can be re-enhanced at NO COST. Shipping and handling charges may apply. Please refer to FAQ’s page for more information about special circumstances that might reverse enhancement of the diamond.